About The Customer Experience Coach
David Mottershead is The Customer Experience Coach. He is a pragmatic and forward thinking professional with a talent for solving business problems by distilling information quickly and helping people to see things from a new perspective. David is a passionate advocate for customers, customer experience and the principles, techniques and methods that deliver world-class customer experience.
David works with organisations across all industry sectors, educating them on how to improve their customer focus and assisting them with the implementation of their Customer Experience Management and Continuous Improvement Programs. He is one of the pioneers of Outside In thinking and practice and continues to encourage organisations to view their businesses from the customer perspective.David is Head Coach at The Customer Experience Coach, Managing Director of Outside In Consulting, Group Manager and Head Trainer for the BPGroup in Australia and New Zealand and a member of the BPGroup advisory board.