Training

"Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young. The greatest thing in life is to keep your mind young. " Henry Ford

The Customer Experience Coach Training

The Coach's training sessions are designed to empower you and your team to significantly improve the experience of your customers. The Coach will teach you simple skills to look at your products and services from the customer's perspective.

Training Calendar

The Customer Experience Professional and Business Process Professional training programs are based on the best practice tools and techniques used by some of this centuries most successful companies. These best practice tools and techniques have been developed by the The BP Group, and training in Australia an New Zealand is provided by Outside In Consulting. Here are the upcoming training sessions sponsored by the BP Group and Outside In Consulting.

Customer Experience Professional

Sydney 4 April 2011 - Creating Happy Customers (Free introduction to the Customer Experience Professional training series)
Sydney 5 April 2011 - Customer Experience Professional

Sydney 6 April 2011 - Customer Experience Strategist
Sydney 23 May 2011 - Creating Happy Customers (Free introduction to the Customer Experience Professional training series)
Sydney 24 May 2011 - Customer Experience Professional
Melbourne 27 May 2011 - Customer Experience Professional
Sydney 20 July 2011 - Creating Happy Customers (Free introduction to the Customer Experience Professional training series)
Sydney 21 July 2011 - Customer Experience Professional
Melbourne 22 July 2011 - Customer Experience Professional